Return & Refund Policy
Return & Refund Policy — Homeland Home Care
Last Updated: November 1, 2025
At Homeland Home Care, customer satisfaction is our top priority.
We aim to ensure every product and service meets your expectations.
If you are not fully satisfied, please review our return and refund policy below.
1. Eligibility for Returns
To be eligible for a return:
- Your item must be unused, unopened, and in the original packaging.
- The return request must be made within 7 days of receiving your order.
- Proof of purchase (order confirmation or receipt) is required.
Items that have been used, damaged, or altered after delivery are not eligible for return.
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, such as:
- Opened personal care or hygiene products (soaps, detergents, sanitizers, etc.)
- Customized or special-order items
- Services once rendered (e.g., home care or cleaning sessions)
3. Return Process
To initiate a return:
- Email us at [your email address] with your order number and reason for return.
- We will confirm your eligibility and share the return address.
- Once your item is received and inspected, we’ll notify you of approval or rejection of your refund.
Customers are responsible for return shipping costs unless the product was defective or incorrect.
4. Refunds
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
5. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Send photos or videos of the item for verification.
- We will arrange a replacement or full refund at no extra cost.
6. Cancellations
Orders can be canceled before shipment or service confirmation.
Once shipped or service has begun, cancellation may not be possible.